Who is responsible
Artfik Agency, based in Montreal, Quebec, is responsible for the personal information collected through this site. Under Quebec's Law 25, the person with the highest authority in the business is responsible for protecting that information. You can reach them at info@artfikagency.com, and questions about your data go directly to a person, not a ticket queue.
What we collect
This site collects information only when you choose to give it, plus a small amount that the chat widget stores in your browser.
- Contact and audit forms: your name, email, phone number, company, business type, your answers to the audit questions, and anything you type into a message field.
- Booking calendar: whatever you enter into the scheduling widget when you book a call.
- Chat widget: the messages you send, and a session identifier stored in your browser's local storage so the conversation survives a page reload. This is set when the page loads, before you type anything.
No advertising trackers, no analytics pixels, no Meta or Google tracking tags. Web fonts are self-hosted on our own server, so loading a page does not tell any font provider you were here.
Third parties involved
Three parts of this site are operated through service providers, and your browser contacts them directly:
- The booking calendar and contact form are embedded from our customer relationship platform.
- The chat widget is served by the same platform, and loads its own fonts from a third-party font host.
- Hosting. The site is served by our hosting provider, which processes standard server request logs including IP addresses.
These providers process data on our instructions. We do not sell your information, and we do not share it with anyone beyond the tools needed to serve you.
Why we collect it
- To answer your request and prepare for a call.
- To send the follow-up you agreed to when you ticked the consent box: audit results, scheduling messages, and information about our services.
Every form on this site has an explicit, unticked consent checkbox. Marketing consent is separate from the consent needed to reply to you, so agreeing to one does not sign you up for the other.
How long we keep it
For as long as we have an active conversation or business relationship, or until you ask us to delete it. Ask, and it goes.
Your rights
Under Quebec's Law 25 and Canada's PIPEDA, you can ask us to:
- Show you what we hold about you.
- Correct anything that is wrong.
- Delete it.
- Send it to you in a portable, machine-readable format, or transfer it to someone else.
- Withdraw consent at any time. Reply STOP to any text, use the unsubscribe link in any email, or just email us.
One email does all of it: info@artfikagency.com. We answer these ourselves, normally within a few business days.
Clearing what the chat widget stored
The chat widget's session identifier lives in your browser, not on our servers. Clearing your browser's site data for this domain removes it. Your browser's privacy settings can also block it entirely, which will stop the chat widget from remembering your conversation but will not otherwise break the site.
If something goes wrong
If personal information is ever compromised in a way that presents a risk of serious harm, we will notify the people affected and Quebec's Commission d'accès à l'information, as the law requires.
Complaints
If you are not satisfied with how we handled your information, you can complain to the Commission d'accès à l'information du Québec, or to the Office of the Privacy Commissioner of Canada. We would rather you told us first so we can fix it.
Changes
If this policy changes in a way that matters, we will update the date at the top and, where the change is significant, tell the people it affects.